
Troubleshooting
When encountering the situations below, follow the instructions and try the troubleshooting measures
provided.
In case doing so does not solve the problem, contact the dealer where you purchased the DVR.
Phenomenon Possible Cause Measures to be taken
No screen image Power is not turned on. Start up the equipment. (→P.18)
Power plug is not inserted into the
outlet properly.
After turning the main power off, insert the
power plug all the way, and start up the
equipment. In case the plug is soiled, clean
up.
Video cables are not properly
connected.
Check the connection of video cables and
connect them properly. (→P.13~P. 17)
Monitor Output Setup is set in
“Non-Display.”
Set the Monitor Output Setup in
“Display.ON” (→P.72)
Cannot stop
recording
Check the schedule setup (→P.63) and
rectify accordingly.
Cannot conduct
Automatic
Recording
(CONTINUE,
alarm, or motion)
Not in Automatic recording mode Set in Automatic recording mode (→P. 26)
The setup is not appropriate. Check the schedule setup (→P.63) and
rectify accordingly.
The time setup is not correct. Set up the current date and time accurately
(→P. 88)
Cannot conduct
alarm recording
The cord for alarm input is not
connected properly.
Check the connection of alarm input cord
and connect properly. (→P. 14)
Cannot conduct
motion recording
The motion recording in not
enabled or not set up properly.
Set up for appropriate detection areas and
sensitivity levels (→P. 67)
Unable to end the
recording setup
A combination of recording rates
that cannot allocate the same field
Set TOTAL REC RATE to 118 or less. (→
P. 61)
Sound is not
recorded.
The recording setup for “AUDIO”
is set in “NO.”
Set the recording setup for “AUDIO” in
“YES.” (→P. 59)
The cables for sound are not
connected properly
Check the connection of sound cables and
connect properly. (→P. 16)
Cannot conduct
search and
playback
The hard disks have been formatted
or not no recorded data is not them
After recording, conduct search or playback
(→P. 25, 34)
No recorded data is available on
the designated disk.
Change the playback disk.
(→P.88)
No playback video. Check the LAYOUT setup. (→P. 31)
No OSD display. The OSD Display Setup is in
“OFF.”
Check the OSD display setup and set it in
“YES.” (→P. 70)
The current time
displayed on the
screen is not
correct.
The time has not been adjusted or
the main power has not been turned
on over a long period of time.
In case the main power is not turned on for
over 30 days, the time data is lost. The error
of the installed clock is within ±30 seconds
per month and the precision is 5±5ppm.
Adjust the clock as needed. (→P. 88)
The alarm
indicator keeps
lighting up and
does not go off.
Error such as video loss has
occurred during recording.
(→P. Error! Bookmark not
defined.)
Format the hard disc. (→P89)
“HDD ERROR”
message is
displayed on the
screen.
The format information on the hard
disk has been damaged.
Restart the hard disk and format it. (→P89)
Error occurred to the hard disk Contact the dealer where you purchased.
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